Woman pushing man through airport on wheelchair

Requesting Assistance

Pre-book your assistance through your airline or travel agent a minimum of 48 hours before your flight

Before you travel

If you need assistance at the airport, you must pre-book the service before your flight. Our guides will help you get organised and find contact details for all airlines..

Pre-book assistance in advance

If you need assistance at London Stansted Airport, please contact your airline or travel agent at least 48 hours before you travel. They’ll take down any important details they need and will inform our Assisted Travel Team.

We work with ABM Aviation to provide assistance services at London Stansted Airport. If you have questions or concerns about our Assisted Travel service specifically here at London Stansted, you can email emailusforconfidence@ABM.com. This is for passengers both departing from and arriving at London Stansted.

Any changes to your booking or questions about assistance once on board should be directed to your airline.